Privacy Policy

Last updated: 13 July 2026

Gryntho operates gryntho.com and the related online store. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit the website, place an order, contact us or otherwise use our services.

1. Who controls your information

Gryntho is responsible for the personal information described in this policy. For privacy questions or requests, email info@gryntho.com.

2. Information we collect

Depending on how you use the store, we may collect:

• contact and identity details, such as your name, email address, phone number and delivery or billing address;
• order and transaction details, including products viewed or purchased, order value, returns and customer-support history;
• payment-related information. Complete payment-card details are generally processed by Shopify and authorised payment providers rather than stored directly by Gryntho;
• account information, preferences and marketing choices;
• device, browser, IP address, cookie and usage information; and
• communications and information you provide when contacting us or submitting a review.

3. How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers such as Shopify, payment providers, fulfilment partners, carriers, analytics providers and advertising platforms.

4. How we use information

• Process payments, fulfil and deliver orders, provide tracking and handle returns or refunds.
• Respond to enquiries and provide customer support.
• Maintain accounts, remember preferences and improve the store.
• Prevent fraud, misuse and security incidents.
• Send marketing communications where permitted and according to your choices.
• Measure website performance and understand how customers use the store.
• Comply with legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims.

5. Legal bases

Where UK or European data-protection law applies, we rely on one or more of the following legal bases: performing a contract with you, complying with a legal obligation, our legitimate interests in operating and improving the store, and your consent where consent is required.

6. How information is shared

We may share relevant information with Shopify, payment processors, fulfilment providers, suppliers, carriers, customer-support providers, email and marketing platforms, analytics providers, professional advisers and authorities where required by law. These parties receive only the information reasonably needed for their role.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as sharing or targeted advertising under some laws. Where required, you may use the privacy choices or cookie controls made available on the store.

7. Shopify

The store is hosted by Shopify. Information submitted through the store is processed by Shopify and may be transferred to service providers in other countries. Shopify's own privacy information explains how it processes consumer data for merchants and its platform services.

8. Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the store, keep the cart and checkout functioning, remember settings, analyse usage, prevent fraud and, where permitted, support advertising. You can manage non-essential cookies through the consent controls shown on the store and through your browser settings.

9. International transfers

Some service providers operate outside your country. Where required, international transfers are protected through recognised safeguards, such as adequacy decisions, standard contractual clauses or equivalent mechanisms.

10. Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, tax and accounting requirements, dispute resolution and legal compliance.

11. Security

We use reasonable administrative and technical measures designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

12. Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, withdraw consent, receive a portable copy, or opt out of certain advertising uses. You may unsubscribe from marketing emails using the link in the message.

To make a request, email info@gryntho.com. We may need to verify your identity before completing a request. You may also have the right to complain to your local data-protection authority.

13. Children

The store is not directed at children and we do not knowingly collect personal information from children below the age at which they can legally consent to such processing in their jurisdiction.

14. Third-party links

The website may link to services operated by third parties. Their privacy practices are governed by their own policies, and Gryntho is not responsible for those external services.

15. Changes to this policy

We may update this policy to reflect changes to the store, service providers or legal requirements. The revised version will be posted on this page with an updated date.

16. Contact

Privacy enquiries: info@gryntho.com.