For product, delivery, order, return or privacy questions, email info@gryntho.com or use the contact form on this page.
Customer support
Include your order number when contacting us about an existing purchase. For a damaged, incorrect or faulty item, include clear photographs of the parcel, product and issue where possible.
Business contact details
Business name: Gryntho
Email: info@gryntho.com
Operating correspondence address: 198 Tai Hong House, Hong Kong, HK 999077, Hong Kong SAR
Do not send returns to the operating correspondence address unless our support team has authorised the return and confirmed the correct return destination. Products may be fulfilled and returned through a different facility.
Returns
Request a return before sending goods. Once accepted, we will provide the relevant instructions. See Returns & Refunds for the full conditions.
Privacy
We use information submitted through the contact form to answer your enquiry and manage related requests, as explained in our Privacy Policy.